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Atlantic City Hotels & Casino Reviews » Atlantic City Hilton
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I had a major problem with this hotel. As we were getting ready to leave at 8:00 AM on July 18, 2008, the safe would not open. I called the front desk, advised them of the problem and told them that my wife and I both needed to leave immediately since we both had to get to work.
They told me that they would notify security and that someone would be in my room in "minutes" to unlock the safe. I waited fifteen minutes (8:15). Nobody arrived. I then called security, repeated what I had told the front desk and told them that, at 8:00, I was told the problem would be resolved in "minutes." They assured me that someone would be in my room in a few minutes. I waited another five minutes (8:20). Nobody arrived. I called security again and was told that someone was already on my floor. I waited another two minutes. I called again and was told that they would call security again.
A couple of minutes later, a man from security arrived and told us that he could not open the safe, because he had to wait for the locksmith. The locksmith did not arrive until about 8:40.
I wish to add that until my last call to security, I spoke very nicely and calmly. The last time I called, I spoke more aggressively. I guess that's what it takes to get service. This should not the case.
I have stayed in numerous hotels in Atlantic City and through out the world and have never been unable to unlock my safe. However, I understand that something like this can happen. However, the delay in service was inexcusable. As a result, my wife and I were both late for work. I missed an appointment with a valued client. This should hot have happened.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
( 2 of 2 people found this review helpful)
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I visted here on:
Jul-16-2008
Would I recommend this hotel?
No way!
My ratings are:
  Value
Rooms
Location
Cleanliness
Check in / front desk
Service
Casino
I stayed here because of:
Beach
My age:
50 plus
Traveling with:
Spouse / significant other
My visit was for:
Leisure
Would I stay here again:
No way
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