I just wanted to let you know that we booked a hotel room at Bally's online in Atlantic City through your company. I was extremely disappointed with the room with a non-working jacuzzi and if I wanted to use the hotel jacuzzi I had to pay 10 dollars. When I called to complain about the situation the front desk told me it wasn't their problem because I didn't book directly with them but through a third party. I explained that as an agent for the hotel they should be able to help me because they are giving your organization permission to book out rooms. They told me that they could give me a different room but it wouldn't have a jacuzzi in it; it did however, have an ocean view (big deal). I am not going to Atlantic city to sit in my room and look at the ocean. When we did move our room the next night my husband got bug bites all over his stomach. I realize the cleanliness of the hotel is not your problem, however, if I had gotten what I paid for in the first place (a room with a jacuzzi) there would not have had to have been a room change at all.

I just feel the all-around customer service leaves a lot to be desired. I was a guest and to be treated the way I was and subjected to infestation of bugs was totally unacceptable.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Expect an email from us shortly.

Was this helpful?

I visted here on:
Oct-25-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Romantic getaway
Singles older
Singles young
Tourists

I stayed here because of:
Beach
Casinos
Entertainment
Restaurants
Shopping
Spa

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way

We really enjoyed our stay. The casino was great. The room was on the shabby side but very spacious. We chose Bally's for it's central location on the boardwalk and the great value they where offering at the time. Disappointed with the service at 6ix. We where seated for breakfast and waited 15 minutes without even being acknowledged so we left and went to Trump. There where also several homeless people sleeping in the casino on Tuesday night. The workers on the floor where always polite with directions and guidance.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Oct-26-2009

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists


I stayed here because of:
Casinos

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

Great view from room. Room needed some serious up-grades for the price. We were in the older section, I believe it's called Claridge Towers. Good food in the restaurants in both Bally's and Wild West. Convenient walk through to Wild West and Caesars. Could walk across boards in the tunnel that leads to some fantastic shops to visit. Staff very friendly, extremely helpful. Flew in from Florida for the four days, service from airport and back was great. Nice area to stay in, next time will try for Bally's rooms.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great review. Glad you had such a nice time! Thanks for using AtlanticCity.com.

Was this helpful?

I visted here on:
Oct-16-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists

I do not recommend this hotel for:
Families with teens
Families with young children
Pet owners

I stayed here because of:
Business
Casinos
Shopping

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

This was the first time that I stayed at Ballys hotel and it was a great experience. I had reserved a standard room requesting that it would be a king size bed and a smoking room. They had no more left when we checked in so they gave us a free upgrade to the deluxe room. I'm sure it won't happen every time but the fact that they did it when they could made the stay even more pleasant. They also have two separate pools, one that's free and one that is a little extra. Trust me, the spa that costs a few dollars extra is worth it, one of the most relaxing times I've ever had.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Very happy you enjoyed yourselves. Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Dec-30-08

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Families with teens
Families with young children
Great pool
Internet connection
Older people
People with disabilities
Romantic getaway
Singles older
Singles young
Tourists


I stayed here because of:
Casinos
Entertainment

My age:
18-24

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

Location,location.location is at this hidden jewel Hotel.The prime rib at the wild west Virginia city buffet to die for.Would have return for 2nd buffet but had to check out the next day.The casino is just as good and winning doesn't hurt.Staff was very nice and courteous.During my next visit to Atlantic City would not stay in another hotel on the boardwalk.Would definitely return as soon as possible and the prime rib would be the same?

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great review. Glad you had such a nice time! Thanks for using AtlanticCity.com.

Was this helpful?

I visted here on:
Sep-29-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Romantic getaway
Tourists

I do not recommend this hotel for:
Business
Families with young children

I stayed here because of:
Beach
Casinos
Entertainment
Restaurants
Shopping
Spa

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

We stayed in the Claridge section and it was a long walk to the main casino. I wasn't real impressed with the restaurants. The Bistro was good, but when we went to eat one evening it was closed and I didn't see any signs telling us that. Our stay was very good and we had a great time. I will remember next time to ask for a room closer to main casino. Nice nickel poker machines. Loved them.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Sep-20-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists

I do not recommend this hotel for:
People with disabilities

I stayed here because of:
Casinos

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

The Spa at Bally's is simply the most amazing experience I have ever had! I did the full day spa package which included a body wrap, full body massage, spa lunch, body treatment (I got the Boardwalk Macaroon, scrumptious!) and full use of the steam room, sauna, whirlpools and swimming pool. I highly recommend the all day spa package!!! I also enjoyed the Virginia City buffet at the Wild West Casino. I suggest signing up for the casino card at Bally's as soon as you get to the hotel (if you don't already have one). When I signed up for the card I was given a coupon booklet with great offers for a free bar drink, two for one dinner buffet and two free breakfast buffets! Also great savings at other restaurants and shops, and a free parking coupon for the self park garage. I rated our room a 3 only because we stayed in the Claridge Tower which is an older less updated section of the hotel, but it's still good enough if you are budget conscious like me. The beds in the room are the best part, wonderful mattress! I slept like a baby!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great review. Glad you had such a nice time! Thanks for using AtlanticCity.com.

Was this helpful?

I visted here on:
Sep-10-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Great pool
Singles older
Singles young
Tourists

I do not recommend this hotel for:
Families with young children
Honeymoon

I stayed here because of:
Beach
Casinos
Spa

My age:
35-49

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Yes

Your site said we'd be placed in one of the three towers, but we never expected to be placed in the lowest, dirtiest, oldest building in AC. We've been here before and never have we slept in as old a hotel as this. It dated of 1920, absolutely no renovations, stained carpets, etc.
We asked to be changed tower to be told we had to pay for an upgrade,and told our standards were too high. Do Not Stay!!!!!!!!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Sep-17-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Nice room, friendly and efficient staff (at the desk as well as room cleanup). Casino was nice too, and the food at the bistro (6ix) was great.

Very disappointed with being nickel and dimed for just about EVERYTHING else. There was a cost for internet - cannot believe that in this day and age with free wifi in most coffee shops and many other venues. Also, access to the pool / jacuzzi would cost you $10 - many hotels offer jacuzzi and internet included in the price of the stay.

We needed laundry done, and the front desk had no-one to send up for it - which I found surprising. I think the bell desk was understaffed at the time - the bellman on duty was very helpful but somewhat overwhelmed.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Sep-09-2009

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Honeymoon
Older people
People with disabilities
Romantic getaway
Tourists

I do not recommend this hotel for:
Families with young children
Internet connection

I stayed here because of:
Beach
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

I am a travel agent. I booked this room for my clients. I never give the client email to anyone, so they may not be bothered by these emails.
I am sure they had a good time. I have stayed at the Ballys many years ago and had no problem recommending it. If there was a problem, they would have called me by now. Actually, they are back home as we speak.
Thanks for your help and inquiry. I will book with you again.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great review. Glad they had such a nice time! Thanks for using AtlanticCity.com.

Was this helpful?

I visted here on:
Sep-01-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

My age:
18-24

Traveling with:
Business associate

My visit was for:
Leisure

Would I stay here again:
Yes

Bally's Claridge was very disappointing. We wanted to stay in the Bally's tower, but was informed at check in there weren't any rooms! Really? On a Monday night? They charge alot extra for internet service. They gave us a non-smoking room when I asked for a smoking room. The room was fine other than that. The location wasn't very good. It was a long walk to most of the other casinos. Would not recommend this hotel.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Aug-24-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists

I do not recommend this hotel for:
Internet connection

I stayed here because of:
Casinos

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

We have been rewards card holder for years and until now have been completely satisfied. We recently stayed in the Claridge side of Bally's. We had two rooms. The rooms were run down and dirty. The carpets were stained, the bathrooms were moldy, rooms were very dusty and they smelled. One room had water all over the bathroom floor. We called to see if we could move to a different room, they told us out right "NO". They sent housekeeping up without us knowing. When she was done, the room had a strong smell of deodorize. The hotel needs to be updated. We paid $565.00 for two nights. This was way too much to spend on two rooms of this quality. Very disappointed!!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Sep-03-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Beach
Casinos

My age:
35-49

Traveling with:
Family with young children

My visit was for:
Family time

Would I stay here again:
Maybe

We stayed at this hotel because our friends recommended it.
The first night was great, second and third night were a nightmare because of people next door. we requested some actions from the front desk on the second night, but they tried to compensate us with a dinner voucher. It was really nice of them to make us feel better, but the issue remained until the day we checked out. We enjoyed the pool, the restaurant and the casino.

First timer at Ballys

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Sep-01-2009

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Great pool


I stayed here because of:
Beach
Casinos
Entertainment
Restaurants

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Maybe

When we checked in our room was filthy. I did not want to even walk on the floors, there was red stains and burns in the carpet, and you could not see out the window it was so dirty and when I pulled the sheet back there was sandy dirt. Yuk!!! When I called the desk they said I should not have made the reservation with a third party. Will never stay there again. They put us in another room then.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Glad they took quick care of you. It is strange why they would blame a 3rd party on their problems. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Aug-27-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
Older people
People with disabilities
Pet owners
Romantic getaway

I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way