I booked a room at Bally's online and at check in was given a room at the Claridge. I do not think the room was worth the amount of money I paid and I was not happy that the total amount was charged to my credit card even before checking in. I was under the impression that the credit card was to hold the room. I decided after to pay with a different card and was unable to. This has never occurred at other hotels in Atlantic City

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Mar-07-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Meetings
Older people

I do not recommend this hotel for:
Romantic getaway
Singles young

I stayed here because of:
Business

My age:
50 plus

Traveling with:
Business associate

My visit was for:
Business

Would I stay here again:
Maybe

I never was at Bally's before but what a great place. Everything was spotless. We felt like we were in a whole nother world. Never had to worry about anything. Once your here you never have to leave, whatever you need is at your fingertips. We had a great time. Everyone was awesome,always willing to help. I will never stay any other place, because once you stay here there is no other place like it. Thank you again for a great night, next time it will be for longer Thank you!!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Mar-07-2008

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Honeymoon
Romantic getaway
Tourists

I do not recommend this hotel for:
Families with young children
Pet owners

I stayed here because of:
Casinos
Entertainment

My age:
35-49

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Yes

Check in was effective, clerk explained options to us about hotel, breakfast, etc. Our room was not ready when we arrived but we were in it within 1 hour. Most importantly, the room was clean when we arrived. We have stayed at various other casinos over the years and by far, Bally's had the cleanest rooms.
The entire casino was clean and security was quite visible which was reassuring to us. Most of our time was spent in the poker room where my only complaint would come from. The table service was quite bad on a Saturday night. All tables were full but they only had two people bringing drinks. It took a minimum of 30 minutes to get a drink which was disappointing. That being said, the dealers were all very nice and very professional but knew how to joke around as well. There were a couple tables that had arguments over hands and the dealers as well as the pit bosses handled them very well. It was annoying to have to listen to the arguments and I would say that at least two of them should have been asked to leave but they weren't.
Overall, as many times as we have been in Atlantic City, Bally's is the only place we have decided to definitely come back to.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Mar-01-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Honeymoon
Singles older
Singles young
Tourists


I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Just me

My visit was for:
Leisure

Would I stay here again:
Yes

Checked in at 4:30pm and took our bags to a dirty room that had not been serviced from the previous guest. The hospitality is not up to par with other casinos, even in the Harrah's network. The friendliness of the employees on the casino floor made the trip tolerable but still unlikely that I will stay here again, given other options. I don't understand the inconsistencies between hotels in the same family and must say that after visiting many others, this one currently ranks at the bottom.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Feb-22-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino


I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Business associate

My visit was for:
Leisure

Would I stay here again:
Yes

Over all appearance was good,people very pleasant,room clean. Had hard time with the food because the 6th floor for the food was being worked on so couldn't get a good dinner went to another hotel for food. Need more table games open couldn't get to a table to play people very pushy. I would come back to stay nice room. Husband liked his stay for his 50th birthday said he really had a good time and glad I picked Bally"s.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Feb-04-2008

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Internet connection
Meetings
Older people
People with disabilities
Tourists

I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
Singles older
Singles young

I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Family time

Would I stay here again:
Yes

The Bally's Hotel and Casino was a great experience. It was a first time for my girlfriend and I to gamble and I think we learned a lot with our stay at Bally's. The customer service and dealers were very informative on games and how to play, which made my first time that much easier to enjoy. I will come back to stay at Bally's just for customer service and dealers who work there. It was a great first experience, and I hope to have many more like the one I had for that weekend.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Jan-17-2008

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Families with teens
Honeymoon
Internet connection
Meetings
Older people
Romantic getaway
Singles young
Tourists

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Casinos

My age:
18-24

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

The hotel was okay, I have been in other rooms in the hotel that were nicer than the one I was in this time. I think it just needs to be updated. There was an odor to the room, like a dog odor. The bathtub was stained with soap scum and there was a black stain on the top of the tub. I would stay there again only if I inspected the room prior to staying, we didn't go to the room for about 5 hrs. after checking in, I felt it was too long after check in to see if we could have a different room.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Jan-11-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Romantic getaway
Singles older
Singles young
Tourists


I stayed here because of:
Casinos
Restaurants
Shopping

My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Maybe

This was a spontaneous decision to go to AC for a few days. It had been several years since we had been there. I am amazed at the positive changes. We already had plans to go there in June and I can only hope the boardwalk is cleaned up by then. I know it's winter but...I was very pleased with our stay at Ballys having stayed there before. They need to do some more renovations on the Claridge part of their hotel where we stayed this time. It's just very old and the rooms aren't as nice. The area behind the strip is wonderful now with all the new restaurants and shops. It's nice having that since you do need a break from gambling. Their price for their room on New Years was outrageous but so are most hotels for that night. Overall, it was a wonderful and festive mini vacation.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Dec-29-2007

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Families with teens
Romantic getaway
Singles older
Singles young
Tourists

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Casinos
Shopping

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

I was greatly impressed with security's response time and help locating our property that was accidentally left in an elevator.
The staff members who found our item in the elevator were very responsible in immediately turning in our property to lost and found. So quickly in fact, it was in the security room literally before we could get the same elevator to open on our floor.
Very helpful and very kind. Made our day.
I was also surprised how quiet the guest floors were,...even with all the people staying it was as if we were at home.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Dec-31-2007

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Older people
Singles older
Singles young
Tourists

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Casinos
Entertainment
Shopping

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

I chose Bally's to Stay on New Year's Eve, but
The Econo Lodge is probably a lot nicer than this hotel, and a lot cheaper! My room was located in the Claridge Tower. The room was tiny and old. Bed was very uncomfortable and no blankets to be found. The only thing on the bed were the sheets. Bathroom was very old and extremely small. I am a petite woman and I still had problems fitting in the bathroom! The heat was not working in the room on a night that was 30 degrees. The TV was so old that I could not even get a good picture. Not to mention its location in the room, by a window and hard to watch from the bed. Hotel elevators took forever to come to the floor and most of them did not accept your room key to have the elevator operate from floor to floor. Having to wait 1/2 hour to get on an elevator is ridiculous. I would only suggest this hotel if you are desperate!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Dec-31-2007

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people

I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
Romantic getaway
Singles older
Singles young

I stayed here because of:
Entertainment

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

We liked Bally's because of it was connected to the other casinos which made it easy for us to get around. We also really liked Pennyville.

The restaurants were disappointing because they closed very early (around 9PM). If the casinos are open twenty-four hours, there needs to be at least one restaurant that is open twenty-four hours, or at least until midnight. Some of the food wasn't even that good, even though it was very expensive, but we highly recommend the Virginia City Buffet. They were pricey, but worth it. The food was amazing.

The hotel room was nice, but we didn't like that the sheets kept coming off the bed. In addition, the shower head didn't spray well and made a strange noise.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Dec-24-2007

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people
Romantic getaway

I do not recommend this hotel for:
Families with teens
Families with young children
Internet connection

I stayed here because of:
Casinos

My age:
18-24

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Yes

The hotel couldn't find one of my two reservations. They made me pay for the second room again even though it was prepaid. I had to call central reservations afterwards and they located the second reservation and said I would be credited. I'll have to wait for my credit card statement before I can confirm that it's taken care of. What a pain!!
The non-smoking room smelled like a smoking room. They did clean the air for us but that only lasted afew hours and the room smelled again.
When I made the reservation I made it for Bally but we ended up at Claridge. The front desk informed me that I couldn't have a room at the Bally towers because the rate would be higher. What a scam! They shouldn't advertise Bally when they put you at Claridge. I'll know better next time.
My experience at the front desk was extremely unpleasant and stressful. I felt like a sitting duck and had to do what they say or we'll be out of a place to stay. While they were locating my reservations,which took forever, they threaten to tow my car away. Explain to me how a person can check in fast when the front desk is so incompetent.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Dec-09-2007

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Older people

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Casinos

My age:
50 plus

Traveling with:
Business associate

My visit was for:
Leisure

Would I stay here again:
No way

My stay was great although I thought We were staying in Bally's because thats where my reservations were for but the Claridge was just fine the staff was nice and offered directions every time we needed them the room was clean and comfortable and was very quiet I would definitely book a room on this website again there were no complications everything went smoothly.
We had a great time the food was wonderful the location was also a convenience right in the middle of the boardwalk.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Nov-24-2007

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Internet connection
Meetings
Older people
People with disabilities
Pet owners
Romantic getaway
Singles older
Singles young
Tourists

My age:
25-34

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Yes

This was a great hotel located conveniently on the beach and also centrally located on the Boardwalk. There were 7 restaurants in just this one alone. It was also connected to 4 other casinos, so there was no need to walk outside if not desired. It also had a shopping Mall with additional restaurants and shops, also accessible without having to go outside. My only complaint with this hotel is that we requested a smoking hotel room and there was none available when we checked in.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Oct-11-2007

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Internet connection
Older people
People with disabilities
Romantic getaway
Tourists

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Beach
Casinos
Entertainment
Restaurants

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes