I just wanted to let you know that we booked a hotel room at Bally's online in Atlantic City through your company. I was extremely disappointed with the room with a non-working jacuzzi and if I wanted to use the hotel jacuzzi I had to pay 10 dollars. When I called to complain about the situation the front desk told me it wasn't their problem because I didn't book directly with them but through a third party. I explained that as an agent for the hotel they should be able to help me because they are giving your organization permission to book out rooms. They told me that they could give me a different room but it wouldn't have a jacuzzi in it; it did however, have an ocean view (big deal). I am not going to Atlantic city to sit in my room and look at the ocean. When we did move our room the next night my husband got bug bites all over his stomach. I realize the cleanliness of the hotel is not your problem, however, if I had gotten what I paid for in the first place (a room with a jacuzzi) there would not have had to have been a room change at all.

I just feel the all-around customer service leaves a lot to be desired. I was a guest and to be treated the way I was and subjected to infestation of bugs was totally unacceptable.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Expect an email from us shortly.

Was this helpful?

I visted here on:
Oct-25-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Romantic getaway
Singles older
Singles young
Tourists

I stayed here because of:
Beach
Casinos
Entertainment
Restaurants
Shopping
Spa

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way

We reserved a room at Ballys, but was given Claridge on arrival. We were put in a corner room that was small and dirty, our neighbors were a large crowd that loved to karaoke at 3 am, and loved to throw up on there sheets ( What a smell) and have them piled up in the hallway. On a scale from 1 to 5 and 1 being the worst, I would rate Claridge service and casino a 2 and rooms a 1.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Aug-12-2007

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Pet owners
Romantic getaway
Singles older
Singles young
Tourists
My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Unfortunately we stayed here and our room was in the Claridge Tower. This tower should be renovated or closed. There are marks on the walls, mismatched furniture thrown hodgepodge in the room. It is outdated, dirty and we would never stay there again. We did use the spa for an extra $20 which was clean and had a steam room and sauna that was in acceptable standard but the room was not. It was very disappointing and we will not return to AC for a long time. We will never stay at Bally's again. It was the worst casino we have ever stayed in.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Mar-13-2010

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Pet owners
Romantic getaway
Singles older
Singles young
Tourists

I stayed here because of:
Business
Entertainment
Shopping

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way

This was probably the lowest quality room I have ever experienced in this price range. We had requested a non-smoking room, but upon entering the room, it reeked of cigarette smoke. I then called down to the front desk and was told - with quite a bit of attitude - that it was a non-smoking room, but if I had a problem, I could come back down to the desk. Upon arriving back at the front desk, I was then given the same attitude (by a different employee) about being switched to another room. When we finally secured a non-smoking room, it was just terrible quality. The windows were filthy, as were the carpets. There were chipped tiles in the bathroom, and the fixtures were literally falling apart. On the plus side, the casino was decent, but given the location on the strip, there are plenty of other places to stay. Don't waste your money here.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Jan-30-2010

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino


I stayed here because of:
Casinos
Entertainment
Restaurants

My age:
25-34

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
No way

The room was dirty. We found a roach in the bathroom. Also the fan did not work in the bathroom. We had a hard time sleeping with all noise in the halls and rooms. We were told if we used our rewards card for the first time, for one half hour, we would get $100 in rewards. We were on the slot for about one hour and did not receive the $100. We did not get the room we thought we would. The only view we had was of construction.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Wow - that was bad. I am giving this review to management. They will email you privately.

Was this helpful?

I visted here on:
Jan-22-2010

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
Romantic getaway

I stayed here because of:
Casinos

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way

We stayed in the Claridge section and it was a long walk to the main casino. I wasn't real impressed with the restaurants. The Bistro was good, but when we went to eat one evening it was closed and I didn't see any signs telling us that. Our stay was very good and we had a great time. I will remember next time to ask for a room closer to main casino. Nice nickel poker machines. Loved them.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Sep-20-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists

I do not recommend this hotel for:
People with disabilities

I stayed here because of:
Casinos

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

Your site said we'd be placed in one of the three towers, but we never expected to be placed in the lowest, dirtiest, oldest building in AC. We've been here before and never have we slept in as old a hotel as this. It dated of 1920, absolutely no renovations, stained carpets, etc.
We asked to be changed tower to be told we had to pay for an upgrade,and told our standards were too high. Do Not Stay!!!!!!!!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Sep-17-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

We have been rewards card holder for years and until now have been completely satisfied. We recently stayed in the Claridge side of Bally's. We had two rooms. The rooms were run down and dirty. The carpets were stained, the bathrooms were moldy, rooms were very dusty and they smelled. One room had water all over the bathroom floor. We called to see if we could move to a different room, they told us out right "NO". They sent housekeeping up without us knowing. When she was done, the room had a strong smell of deodorize. The hotel needs to be updated. We paid $565.00 for two nights. This was way too much to spend on two rooms of this quality. Very disappointed!!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Sep-03-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Beach
Casinos

My age:
35-49

Traveling with:
Family with young children

My visit was for:
Family time

Would I stay here again:
Maybe

This hotel was cheesy. The room smelled of smoke and the bed was small. I would recommend this hotel if you had no other choice and you needed a place to crash for the night. My girlfriend and I were looking for a romantic get away from the hustle and bustle of new york city and thought we would find this in Atlantic city at Ballys but we were wrong. The room smelled of smoke, and this would have been ok if we wanted a smoking room but we requested a non- smoking room with a king size but of course this was not the case.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Jul-26-2007

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Honeymoon
Meetings
People with disabilities
Romantic getaway
Singles older

I stayed here because of:
Entertainment

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Business

Would I stay here again:
Maybe

We booked a deluxe room. They gave us a standard room. Then they moved us to a room they claim to be deluxe which was 100 % worse. VIEWS TO A DIRTY PARKING GARAGE - TINY WINDOW - AWFUL.
BESIDES, WHO WANTS TO GO TO A CASINO TO GET MOVED AROUND? We also believe we have been lied to. When we requested our standard room back they told us every single room in that hotel was booked .... on a Sunday night with a snow storm on the way. ha ha ha. I don't think even my grandmother would buy that bold of a lie.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Mar-01-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people
Tourists

I do not recommend this hotel for:
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Pet owners
Romantic getaway
Singles older
Singles young

I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

This was one of the worst experiences we have ever had. We requested a non-smoking room, however the entire hotel (Claridge) smelled like stale cigarette smoke. We tried to change our room to the tower but were told that was impossible because we didn't book directly with Ballys. The worse experience was that when we were coming home that evening with our 11 year old granddaughter and tried to enter through the hotel entrance there was a man standing there urinating on the elevator. Employees were rude and dismissive when we asked for help-directions etc.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Mar-06-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Families with teens
Families with young children
Tourists

I stayed here because of:
Entertainment

My age:
50 plus

Traveling with:
Family

My visit was for:
Family time

Would I stay here again:
No way

This was the absolute worst stay of my life. The entire trip was a mess from start to finish. First of all, we were not told when making reservations that rooms would be given out first come first serve, so even though we requested a king sized bed, we were not given one. The room had two full sized beds, not two queen sized beds and so my boyfriend and I who were on vacation together could not even stay in the same bed! We were told to call back the next morning at 10:00 to see if we could move rooms to one with a king bed. When we called, we were told that there were no king beds available. When I got angry, magically a room with a king bed became available. I was told the room would be held for me and to come to the desk at 2:00 that afternoon. When I called the desk at 2:00 just to double check that the room was ready, I was told the room would not be available until 4:00. We finally switched our room at 4:00 and voiced our complaints to the manager. We also explained to her that we were very upset that the only Italian restaurant in the hotel was closed on a Friday night (one of the busiest nights for casinos). She found us an Italian restaurant in a different hotel for the night and made reservations for us. She also gave us a $50 food comp. Having already made dinner reservations, we decided to use the food comp the next day. The line for the breakfast buffet was way too long for us to wait on and since we were leaving that evening, we decided to save the food comp for lunch. When discussing our dining options, we glanced at the food comp only to notice that it was only good for the day before! So the fact that the manager gave us the food comp was basically a blow off since she knew we were already dining at a different hotel that night, where we could not use the food comp. This was the worst stay ever and although I might return to Atlantic City, it would take a lot of convincing to get me to return to Bally's.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this Kimberly. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Feb-19-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Honeymoon
Romantic getaway

I stayed here because of:
Casinos

My age:
18-24

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

This hotel was very poor. I've stayed at a Days and Ramada Inn that was better and showed better caring towards the needs of the customers. The room was awful and had a smell, very noisy kids running up and down the floor slamming the doors. Hotel security not very helpful. Housekeeping was very bad very unsanitary room. Would never stay here again!! The front desk was very unapproachable and had attitudes when you asked questions or voiced concerns. The room contained nothing but a soap dish everything else like a shower cap and soap you had to call downstairs for.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. We are following up with hotel and will get back to you.

Was this helpful?

I visted here on:
Jan-19-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Families with young children
Honeymoon
Older people
People with disabilities
Pet owners
Romantic getaway
Singles older
Singles young
Tourists
My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Business

Would I stay here again:
No way

Room delivered w/bathroom not cleaned. The proximity from parking garage to"Claridge Tower" is ridiculous. A total "hike" w/luggage.

Thought we were staying at Ballys.

We paid for room (no freebies)& we go to A.C. at least 3'x year,gamble at Bally's at ever visit.

No Keno room-big disappoint.

Boardwalk Cafe closing a big mistake.Ate there 2'x but were told that it was closing on our last day. The wait staff was great!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Sep-21-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business

I do not recommend this hotel for:
Honeymoon
Older people
People with disabilities
Romantic getaway

I stayed here because of:
Beach
Casinos
Shopping

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Maybe