We booked this hotel specifically because the listing on the Atlanticcity.com site shows it as one of the few hotels that offer two queen-sized beds. We need two queens in each room to accommodate handicapped individuals that travel with us with special needs.

When we arrived at the hotel check-in took very long due to the fact that, even though it was the middle of the day- on a very busy Saturday in peak season there was only a single desk clerk to handle both check-in and every phone call that came into the hotel. He kept having to answer the phone, interrupting our attempts to address the issue of our rooms. We really didn't have much choice in the matter as we had already prepaid our rooms, so we had to muddle on and accept the rooms- where else would we stay? An apology would have been nice.

We arrive in our rooms to find that in one room the remote control has no affect on the TV whatsoever. In the other, the cable is only partially working. Both rooms also have issues with electrical outlets- wiring hanging from the walls, outlets that don't work (the scorch marks are tell-tale signs of an issue!) and each room, although they house 4 adults, only have two towels! I tried to talk to a member of housekeeping who was working down the hall, but the language barrier prevented a conversation, so I filled out a work-order which was readily available in the room (should have been a sign...)and left it in the desk.

We went into Atlantic City for our show and casino time, returning some 8 or 9 hours later to find that the TV still couldn't converse with the remote.

I had a discussion with the manager the following morning before checking out, but was told that the reservation I had made which clearly stated 'queen-sized beds' was made through a third party and the hotel had no control over it. Needless to say, I pressed the issue, but am not sure anything will come of it.

I hope others don't have the same experience.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. I hope the shows were good! Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Aug-16-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service

My age:
35-49

Traveling with:
Family

My visit was for:
Family time

Would I stay here again:
No way

Worst hotel that I haved stayed at since I was a college student with no money. I thought we were being practical by not staying in the heart of A.C., but it back fired on us. The service was terrible. And, I feel like we should have been warned about the AA convention that was there. It was horrible that my young children were exposed to those circumstances. We couldn't even eat breakfast there (not that it looked appealing anyway!) because the line of 100 people wrapped around the lobby. And when we checked in, there was 1 person trying to check in hundreds of people with no rhyme or reason. We had several rude guests jump in front of us and the hotel staff did nothing to make it any better. Never again!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Feb-23-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service

I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
Older people
Romantic getaway
Singles older
Singles young
Tourists
My age:
35-49

Traveling with:
Family with young children

My visit was for:
Family time

Would I stay here again:
No way