My recent stay (August 2009) at Atlantic City's Showboat Hotel & Casino was the worst hotel experience I have ever encountered. My roommate and I were locked in our rooms from the inside due to a mal-functioning bolt lock which is a huge fire and safety code violation. Even the Locksmith and Security Supervisor accidentally locked themselves in our room while testing it again. This was a very unnerving way of starting my vacation. They showed no guest safety concern and did not acknowledge a problem....I had to work very hard to get my room changed and had a very difficult interaction with the front desk supervisor Maryann. Needless to say, my experience did not improve from there. The room that I was eventually changed to was a different floor but in worse condition than the one before. Absolutely no water pressure at the shower, poor ventilation (smoke) in the casino. I attempted to give Showboat another attempt to make this right by speaking with another front desk supervisor (Rose) who was very supportive, but was given the impression that she had no authority to make this better for me and my guest. She provided me with the name and contact numbers of the hotel manager and hotel director. I left a detailed voice mail message for the director, Mr. J. Welch right after speaking with Rose, but I have yet to hear back or receive an apology for a terrible experience, poor customer service, and acknowledging guest safety concerns. The thought of having to leave my room during a fire or emergency in the middle of the night and not being able to gives me chills. I would hate that another paying customer goes through even half the poor experience I had. P.C., Coral Springs, FL

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Expect an email from us shortly.

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I visted here on:
Aug-06-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Families with teens

I do not recommend this hotel for:
Business
Families with young children
Great pool
Internet connection
Tourists

I stayed here because of:
Entertainment
Spa

My age:
35-49

Traveling with:
Business associate

My visit was for:
Leisure

Would I stay here again:
No way

We had a great stay with good prices midweek. The beach and boardwalk were nicer than I was expecting. The Showboat staff were all friendly,informative,and we were pleased with all that the hotel had to offer. Although I thought the casino bars were a little pricey, the coupons I received shaved alot off other services and the buffet. If the weekend rate wasn't so high we would have spent more time there, I hope to return next summer.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great review. Glad you had such a nice time! Thanks for using AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-28-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Families with teens
Honeymoon
Meetings
Older people
People with disabilities
Pet owners
Romantic getaway
Singles older
Singles young
Tourists

I do not recommend this hotel for:
Great pool

I stayed here because of:
Beach
Casinos
Restaurants

My age:
50 plus

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Yes

The Showboat was a great hotel. With it being on the end of the Boardwalk we walk all the way to the other end and was able to see everything.
We had a little snag at the beginning with a room that smelled of smoke but once reported they move us right away. The show at the House of Blues and the food was good as well. (Try the catfish nuggets)We rally had a great time.

The only down side is they need to get a business center. I forgot to print my tickets for the show and had to go next door to the Taj Mahal.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Very happy you generally enjoyed yourselves besides that incident. Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-24-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Families with teens
Families with young children
Great pool
Honeymoon
Meetings
Older people
Romantic getaway
Singles older
Singles young
Tourists

I do not recommend this hotel for:
Business

I stayed here because of:
Entertainment
Restaurants
Shopping

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Yes

Our stay was very pleasant!! My children love the Carnival shows.. and get the beats from the dancers. The pool area is so calm, and beautiful....clean is a awesome getaway ,excellent!! Is so closed to the pier for the children, the beach is is a couple of steps away !!, the kids want to stay longer ...It was a very nice vacation .. I recommend the Showboat to any one !! The view from my room was great !!Thank you for your service!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Very happy you enjoyed yourselves. Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Aug-05-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Families with teens
Families with young children
Great pool
Older people
People with disabilities
Singles older
Singles young
Tourists


I stayed here because of:
Beach
Entertainment

My age:
35-49

Traveling with:
Family with young children

My visit was for:
Family time

Would I stay here again:
Yes

Had a lovely 2-night stay - we had 4 rooms for grandparents (me) plus 3 families with 2 young kids each. We had rooms close together, close to the beach and Steel Pier. We were able to check in at 12:30 for 2 rooms - had to wait a while for the other 2, but it was no biggie. Rooms were spacious, clean, comfortable. No problems with the little ones walking through the lobby to get to the boardwalk. Had a great stay. Would do it again.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great review. Glad you had such a nice time! Thanks for using AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-29-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Families with young children


I stayed here because of:
Beach

My age:
50 plus

Traveling with:
Family with young children

My visit was for:
Family time

Would I stay here again:
Yes

I had a wonderful time. I brought my mother to see Atlantic City because she hasn't been there since she was a young girl. We enjoyed the performance in the lobby. The pool was small but that is the only complaint. The people were friendly and polite. There were plenty of slot machines for everyone and the hotel was wonderfully decorated. the restaurants were nice and clean with a variety of foods to choose from. all in all a very good time

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Very happy you enjoyed yourselves. Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-30-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Singles older
Tourists

I do not recommend this hotel for:
Families with teens
Families with young children
Great pool
Pet owners
Singles young

I stayed here because of:
Beach
Entertainment
Shopping

My age:
50 plus

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Yes

My wife and I were celebrating our 25th wedding anniversary and due to a work related situation, we were not able to take the trip we had planned, so we decided to spend a couple of days in Atlantic City. The Showboat Hotel had great rates, restaurants, and entertainment listed in their ads, so we decided to give them a try.
We had a very nice time, but found that the "nice" restaurants were not open on Mondays at the Showboat, nor were any of the nightclubs. In fact, as we found out, most of the restaurants and shows in all the hotels were closed on Mondays and this wasn't published on the internet. Monday was our anniversary and the only place that had entertainment was Harrah's Hawaiian show. We tried all day to get tickets, but couldn't, even though we were told tickets were available at the venue. We asked Showboat customer service to help us, but they told us they couldn't, so we ended up having dinner at the buffet. It was rather disappointing, to say the least.
The hotel was nice, but if you only have a couple of days, and you want some entertainment or a romantic restaurant, don't go on a Monday!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- We are very happy you enjoyed your anniversary in Atlantic City. Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-19-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Families with teens
Meetings
Singles older
Singles young
Tourists

I do not recommend this hotel for:
Families with young children
Great pool
Older people
People with disabilities

I stayed here because of:
Beach
Entertainment
Restaurants

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Yes

We were very pleased with our stay at the Showboat. We enjoyed a spacious, clean room at an affordable rate. We generally stay at a less expensive chain hotel when we visit Atlantic City but at this price, we will never go back to the other motel. The staff was friendly and check in and check out was fast and efficient. The room was well appointed and the bathroom was very luxurious. We appreciated the comfortable couch in the room and the refrigerator.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Very happy you enjoyed yourselves. Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-30-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Honeymoon
Older people
Romantic getaway
Tourists


I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Yes

My husband and I had a great stay at The ShowBoat hotel and casino. It was exciting to stay right at one of the big casinos on the boardwalk. We walked up and down the ocean, stopped at various bars and casinos, and listened to lots of good music.

We particularly enjoyed the House of Blues - good food and music. We enjoyed having a bloody Mary in the morning while gambling a bit at the bar. The ShowBoat was our favorite spot.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great review. Glad you had such a nice time! Thanks for using AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-17-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Romantic getaway
Tourists


I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Yes

We had a great time. You will spend time waiting on line to check in if you are not a diamond customer, but the front desk personnel were very nice and make you feel very welcome. The 6th floor pool was great. The hotel is on the boardwalk and across from the beach. Lots of shopping and great restaurants including a buffet. The casino had plenty of non smoking areas to gamble. I would recommend this hotel to anyone looking for a great time.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Very happy you enjoyed yourselves. Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-14-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Families with teens
Great pool
Honeymoon
Meetings
Older people
People with disabilities
Romantic getaway
Singles older
Singles young
Tourists

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Beach
Casinos
Restaurants

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

This was my first time in Atlantic City and I turned 59 while we were there. I felt like a little kid; the lights, music, Mardi Gras parades; the jingle of the slot machines even though only vouchers come out and not coins. It was a long but pleasant walk down to Caesars where we saw Tony Bennett. The room service for breakfast was spectacular and far less expensive for 2 then people think. The Mardi Gras breakfast was 2 pancakes, 2 eggs, 2 sausages, home fries, 6 strips bacon and an English muffin all for $15.50 and more than enough for 2 people. They knocked promptly at 10:30 and the table was set beautifully. The Mardi Gras buffet was also a steal with a BOGO free with crabs and shrimp and every ethnicity you could imagine plus a dessert bar. We had a ball!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Very happy you enjoyed yourselves first timers! Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-09-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Families with teens
Families with young children
Great pool
Older people
People with disabilities
Romantic getaway
Tourists


I stayed here because of:
Beach
Casinos
Entertainment

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Yes

This was my first time staying in Atlantic City. I've visited many times on day trips. We chose the Showboat because of the great price we received. It is also a great location to the beach. I loved that you could sit on the beach and hear the music from the House of Blues. The Mardi Gras parade/entertainment was fun. I also enjoyed the casino area because I was able to play the machines at night while watching the Phillies on the many TVs in the casino. I really enjoyed the trip.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Very happy you enjoyed yourselve first timer! Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-07-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists


I stayed here because of:
Beach
Casinos

My age:
35-49

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Yes

The hotel was clean. The staff was friendly and efficient. We chose the Showboat because of the price and also the beach area. You hear great music while relaxing on the beach. We also enjoyed the Mardi Gras parade at the hotel. It's always fun to get a bead or two. My family and I have stayed here several times for these reasons. I would recommend the Showboat to other travelers for these reasons. We hope to return again this year.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Very happy you enjoyed yourselves. Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Jul-07-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists


I stayed here because of:
Beach
Casinos

My age:
35-49

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Yes

Everything was wonderful and I enjoyed myself.
The hotel wasn't far from the outdoor entertainment.I would have liked a direct view of the water.The view I had was ok but,not great.The casino was great even though I didn't win any money.I enjoyed the boardwalk and the cool waters coming off the ocean.When I was there it wasn't humid which was good. Hopefully I will be coming back before the summer is over.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Very happy you enjoyed yourselves. Thanks for booking at AtlanticCity.com.

Was this helpful?

I visted here on:
Jun-16-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people


I stayed here because of:
Beach
Casinos

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Yes