The staff was very accommodating when our room was not up to our standards. The air conditioner was broken and the room was not clean when we got up to it. They moved us right away to another room that was perfect. We had to pay for internet in the business center and no wi-fi available in room. That was very expensive. The casino was beautiful. We loved the restaurants. The hotel was very close to other casinos and the new mall.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Apr-18-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Singles young

I do not recommend this hotel for:
Internet connection

I stayed here because of:
Entertainment

My age:
25-34

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Yes

Checking in and out of the hotel was horrible. Not enough people working the front desk. For the volume of guests arriving and departing, there should of been at least two more people working at the front desk. The rooms were clean, but are showing signs of age as well as decor is out dated. Location of hotel is VERY good. This is a major plus for this hotel as it is central on the boardwalk. It was an easy to walk to other hotels for shows and gambling.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Apr-03-2009

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people

I do not recommend this hotel for:
Honeymoon
Romantic getaway

I stayed here because of:
Beach
Casinos
Restaurants

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Maybe

Above where it asks if I would recommend the Trump Towers again, I would really say "probably not to most", but that was not an option. Our trip was by no means a total disaster, but I certainly expected more from a place called Trump Towers. The hotel was more expensive than other hotels on the beach; and it was certainly not worth the extra money. The hotel and the room were not all that clean, and seemed old and run down. The room we were in had a beautiful view! However, it also had a balcony at one point, and they just screwed the sliding glass door shut w/ deck screws and ripped down the balcony. There were several seemingly "pieced together" renovations like that through out the hotel that certainly needed to be reworked the correct way. Also, there was very limited selection when it came to both food and shopping in the hotel itself. I will say the staff, for the most part, was courtious and professional. However, next time I'm staying at the Trop!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great thorough review. Thanks for using AtlanticCity.com.

Was this helpful?

I visted here on:
Dec-05-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people

I do not recommend this hotel for:
Families with teens
Families with young children
Great pool
Honeymoon
People with disabilities
Pet owners
Romantic getaway
Singles young
Tourists

I stayed here because of:
Casinos

My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Maybe

When we checked into the hotel, the front desk person was not enthusiastic at all and she was not willing to work with us to have two rooms next to each other at first. Then when we got to our rooms although it was a smoke free floor, it reeked of smoke and when we tried to switch on the TV it didn't work. We called the front desk and they told us that the whole East Tower had problems with the TV not working and we asked to be moved to the Main Tower. We were annoyed because they could have told us that when we check in at first. Then one night we had ordered a movie through pay per view and it should have been available to view for a full 24 hours but it wasn't and when we asked for help they told us that they would send someone over but hours passed and no one showed up.

On the upside, the beds were comfortable and clean and the location was great so we could walk out on the boardwalk easily and have fun.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great relevent review. Thanks for using AtlanticCity.com.

Was this helpful?

I visted here on:
Oct-31-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Families with young children
Tourists

I stayed here because of:
Casinos

My age:
25-34

Traveling with:
Family with young children

My visit was for:
Family time

Would I stay here again:
No way

To whom it may concern: As soon as my husband & I took the elevator in the East Tower, I knew we had made a mistake in selecting Trump Plaza. When we got to our floor, the first thing I noticed was the faded, worn-out carpeting in the corridor, the fake floral arrangements and the dated décor. Our room was certainly not worth the $486 we paid. In the bathroom, there was a rusty shower curtain rod, a shower head that should have been replaced 20 years ago & peeling wall paper. We were also quite surprised when we had to pay $20 to park in the parking garage [at the very least, this should have been included with our stay] & I darn near fell over when I was told that there was a $15 fee to use the fitness center.

In addition, we ended up losing $4 in the vending machines on the 6th or 7th floor [wherever the ice cream / soda / snack vending machines are] as the vending machine on the 9th floor was sold out of everything.

At the end of what was supposed to have been a fantastic weekend @ Trump Plaza, my husband & I checked out feeling quite cheated by our experience. It is my sincere hope that you will do whatever is necessary to redeem yourselves in our eyes. Sincerely, Myriam Hosler

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Oct-18-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists

I do not recommend this hotel for:
Romantic getaway

I stayed here because of:
Restaurants

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Maybe

Check-in time was 4pm. I got there at 4:45 and my room was not ready. I ended up walking the boardwalk with my handbags for another half and hour before I can get in the room. The toilet in the room was not working properly. I had to fill the waste basket in the bathroom and fill it with water to flush the toilet. The view was awful. I visited the cafe in the hotel, and had a dirty fork. I inform the waiter about it. He apologized. Paying almost 200.00 for a one night stay and experiencing it like this, makes me not want to visit this place again.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Aug-17-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Families with young children
Older people

I do not recommend this hotel for:
Great pool
Honeymoon
Romantic getaway

I stayed here because of:
Beach
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Maybe

For this hotel being one of Trumps I expected more from it.
The hotel room did not have a wastebasket in the bathroom. The Iron smelled like it was burning and leaked water on my clothes. We didn't even hear the housekeeper walk in through the door. And the closet space was small and awkward. My husband and I did not have enough space to put our clothes away.
He claims that all of his business is conducted with perfection. I expected more from one of Trumps properties.
Margarita Acevedo

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Aug-15-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Great pool

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Beach
Casinos

My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way

I have been to Atlantic City many times before, but for business. I thought the Trump Plaza was centrally located, especially being right on the Boardwalk and ocean. The ocean view was excellent considering I was on the 29th floor.The room was quite a disappointment. It had not been vacuumed very well, the bathroom floor had numerous chips on it, and the wallpaper was coming off of the bathroom wall.In addition the shower curtain rings were not the right size so it was very difficult to move the curtain back and forth. I really had expected more luxurious accommodations.
The casino I went to was supposed to be smoke free. However, there were people smoking! Being allergic to smoke, I was not a happy camper.
The 24 hour cafe in the hotel was convenient, but the service was slow. There weren't any daily specials so after several days, the menu became boring. Also, there wasn't a breakfast buffet available in Trump Plaza so I had to go to another hotel if I wanted a buffet style for breakfast. It was great to be near the beach and the weather was cooperative. All else was less than acceptable.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- We are sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Aug-10-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Families with teens
Meetings
Singles older

I do not recommend this hotel for:
Families with young children
Internet connection
Romantic getaway

I stayed here because of:
Beach
Shopping

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Maybe

Unfortunately we were not very pleased with the cleanliness of the room. It did not appear to be cleaned very well, if at all, before our arrival. We asked a maid to look over it again. She was very kind, but only took some time to wipe over the bathroom floor again quickly. A clean room is very important to us, so although we were not completely unpleased with our stay, we would most likely not stay at this casino again.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Jun-11-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people
Singles older
Singles young


I stayed here because of:
Beach
Casinos
Entertainment

My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Room was not ready,but front desk checked us in anyway, front desk never asked how was your stay. Housekeeper tapped on door in morning to clean even though room was paid for until noon. Not a pleasant experience. Staff should have some customer service education. It starts from the check in and then it can be a personable experience. I felt I was just a number going in and out of there. Unfortunately I will not be back to this hotel.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Jun-22-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists

I do not recommend this hotel for:
Tourists

I stayed here because of:
Casinos

My age:
18-24

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

The hotel is kool but with all the money that Donald Trump has he needs to stop ripping off people $12.95 for daily internet access. 95% of hotels in the USA now offers free internet and wireless access. So they need to do something about that also the front desk customer service reps. need to be a bit more friendlier to customers and try to meet their needs. I requested a printed receipt for my stay and was denied by a clerk,,,,,,wow

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Feb-13-2008

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Great pool
Honeymoon
Meetings
Older people
People with disabilities
Romantic getaway

I do not recommend this hotel for:
Families with young children
Internet connection
Singles young

I stayed here because of:
Shopping

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Maybe

I had the worst experience ever at my check in at the hotel. The manager was rude and it just spiraled down from there. The manager Carmen Russo who has NO customer service skills was rude and just did not care. His words to me were I have no options. The situation was: I was in Atlantic City for The Verizon Wireless Kick off (A company that is known for its customer service) and instead of staying @ Caesars with friends I wanted to stay @ Trump. I checked in to a room I already paid for and the receptionist asked for my license and credit card for security deposit. Now due to recent identity theft issues we only travel we cash. That is reason we paid for room prior to arrival. We asked if we could leave $100 cash for security deposit and drivers license? We just did not have credit card with us. We also advised that the website did not state anywhere that we needed a credit card @ time of check in with $100 credit limit for room service/ security deposit. The manager stated we have no options. I was in tears and advised that I have to be changed and next door @ seminar in 30 mins - he advised me looks like you have a problem. I have no options for you.
I Have never been treated so poorly. I was treated better in best western. We have have been all over the world traveling and never treated like this.
We also never received the 2 spa passes that came with our reservation. Plus no one told us you had to swipe your key in the elevator to get it to work .We originally had ocean view room then she changed us to 3 floor view of pipes and back of hotel? We couldn't quite make out the view. All and all it was awful. I was greatly disappointed. That manager needs serious coaching!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Jan-17-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Meetings
Older people
Tourists

I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
Romantic getaway
Singles young

I stayed here because of:
Business

My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Business

Would I stay here again:
No way

Rooms have been recently refurbished and I had good view of ocean and boardwalk. Bathroom could use some regular maintenance, specifically tub and tile sealant and regrouting. Other than that the room was fine. All throughout the hotel and casino the faded, warn out simulated gold-plating on the railings and other metal fixtures is really looking shabby. If you can ignore those things, the place is ok for its age.
No wonder the marina is now the place to be seen.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Nov-04-2007

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Families with young children
Meetings
Older people
Singles older
Tourists

I do not recommend this hotel for:
Families with teens
Honeymoon
Romantic getaway
Singles young

I stayed here because of:
Beach
Casinos
Shopping

My age:
35-49

Traveling with:
Business associate

My visit was for:
Leisure

Would I stay here again:
Maybe

Was disappointed with a few things, not as clean as other Trump hotels, pool was dirty and no drink service at the pool. The restaurants were disappointing also, we had a can shaving in our food during one meal and then the 24 hour restaurant was closed for another. The carpet in the room was dirty and the lighting was very poor. Overall we were less than satisfied with this hotel compared to our stays in others. We would probably choose another Trump facility for our next stay.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Aug-26-2007

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Meetings

I do not recommend this hotel for:
Great pool
Honeymoon
Romantic getaway
Singles young

I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Maybe