If you find a lower rate on another website within 24 hours of purchase, for exactly the same dates, and accommodations purchased, we�ll meet that rate, and give you an additional 10% of the difference between the rates.

• Note: This guarantee does not apply to credential, negotiated, convention, award redemption, coupon, package, or
  travel industry rate programs. Currency conversions do not apply.

Frequently Asked Questions (FAQs)

• Our "110% Lowest Price Guarantee" program applies to a prepaid room reserved on our "Site" . Our Exclusive Rates are the lowest prices publicly available to leisure-travel consumers on the Internet when compared to the same lodging products available on other websites

• Here's how our 110% Lowest Price Guarantee claim process works:
  
  
  • Before asserting a Lowest Prices - Guaranteed claim, you must have booked a prepaid room on our Site at an Exclusive Rate and received a valid reservation confirmation number from us.
  
  
  
  • You must submit the claim that you found a lower rate on another website by completing and submitting the online Guarantee Claim Form within 24 hours of booking your original reservation with us.
  
  
  
  • We must be able to verify the lower rate on the other website. The lower rate on the other website must be for the same hotel, same room type, same number of guests, same dates, in the same currency (US Dollars), and must be publicly viewable (i.e., the general public must be able to view the rate on the website) and bookable (i.e., the rate is currently available and can be reserved online) via the Internet. For a multiple-night stay, the total room cost for the stay will be evaluated in determining whether the other website has a lower rate.
  
  
  
  • We must be able to verify, to our satisfaction, that your claim meets all conditions of our 110% Lowest Price Guarantee program and these Terms and Conditions, and that it has been submitted properly.
  
  
  
  • For purposes of our 110% Lowest Price Guarantee program, the Exclusive Rate includes the room rate only and does not include any taxes or tariffs (i.e. federal, state, provincial, local, or otherwise), or any guest fees or charges that may be imposed by a hotel on a guest's stay.
  
  
  
  • Provided you meet all of the conditions herein, we will honor the lower rate found on the other website, plus give you an additional 10% of the difference between the rates, provided the lower rate is not then offered under our 110% Lowest Price Guarantee Exclusive Rates. However, if a new Exclusive Rate becomes available to us, which is equal to or lower than the rate on the other website, that rate will be applied to your reservation, and any claim under our 110% Lowest Price Guarantee program will not be honored
  
  
  
  • The standard 110% Lowest Price Guarantee claims processing time for a legitimate, non-excluded claim is 24 hours. Any rate change is not effective until you receive confirmation via e-mail, which will also provide details regarding your refund (no refund will be processed for any reservation for which payment in full is not received).
  
  
  
  • If your hotel stay begins before e-mail confirmation is received from us, the original Exclusive Rate will remain in effect.

• The terms of our 110% Lowest Price Guarantee program do not apply to the following rates or offers which may be found on another website:
  
  
  • Any special rates that are available only to members of membership clubs or programs, negotiated rates, corporate rates, convention/group rates, wholesale rates, affinity/ association/government rates, rates that require coupon/certificate redemption, rates that are part of a travel package, deal, or bundle which includes more than hotel accommodations, such as parking, meals, entertainment, etc.;
  
  
  
  • Rates offered without the specific hotel and location being disclosed until the consumer completes the booking process; or
  
  
  
  • Any other special or promotional offers or discounts

• The terms of our 110% Lowest Price Guarantee program do not apply to the following rates or offers which may be found on our Site:
  
  
  • Reservations for rates that are not identified as Exclusive Rates requiring pre-payment at the time of booking;
  
  
  
  • Any other special or promotional offers or discounts; or
  
  
  
  • Rates for hotel stays during holidays and special events, such as New Year's, the Super Bowl, Mardi Gras, JazzFest, etc.

• No cash or other substitution, assignment, or transfer of a 110% Lowest Price Guarantee Exclusive Rate shall be permitted, except as expressly set forth herein.



• Offer void where prohibited by law. We reserve the right to modify, alter, suspend, or terminate our 110% Lowest Price Guarantee program at any time without prior notice at our sole discretion. We reserve the right in our sole discretion to disqualify any individual or entity found to be tampering with our 110% Lowest Price Guarantee process or operation of the program, or to be acting in violation of these Terms and Conditions, our Terms of Use (which are incorporated herein by reference), or in a fraudulent, disruptive, or deceptive manner).



• Any claim that is determined to be incomplete, inaccurate, or is otherwise determined to be fraudulent, disruptive, or deceptive, in our sole discretion, will not be honored and will be disqualified and denied automatically without further communication with consumer. We will only honor one qualifying claim (the first qualifying claim you submit) per reservation/per hotel hereunder. Multiple claims per reservation, or any claims following your first qualifying claim, will be disqualified and denied automatically without further communication with consumer.